21-08-2020

Didn't get what I booked

Even IVAS is very good company but I am not happy with IVAS company at Trabzon, Turkey. This is the second time I book a car in my home country then when I arrive they said to me sorry we don't have this model and they force me to get deferent and higher model with higher price.

20-06-2020

Excellent Service

Rental company did not have a booth at this particular airport I picked up the car from but that did not matter because rental agent was ready and waiting for me with my vehicle when I arrived and when I dropped off the car. They allowed a 2nd driver without extra charge. They made it very easy for me and agent was extremely pleasant, easy going and helpful.

05-06-2020

excellent service at the arrival and at the departure

04-05-2020

Great car

23-04-2020

I am waiting to refund 300 TL to my visa card

its good company and helpful, thanks for your service

06-02-2020

Very happy

26-12-2020

Overall seamless, minor hiccup

Easy procedure to rent a car for competitive price. However, when asking whether GPS was available, the reply was 'not available for rent'. Upon reaching the destination, we found that the car came with GPS.It would have been terrible if we had decided to buy a GPS as it was necessary to navigate Japanese roads.

05-12-2020

Excellent service

This is my second time to hire a car by this group but everything was amazing, I have a great experience and already recommend it to all my family and will do the same with friends and everybody.Thanks for making it affordable and easy.

19-11-2020

Only one issue

All good but when i tried to contact the car rental company after hours on their 24 hr contact numbers they did not answer despite numerous attempts. This can be a real problem when you need their assistance with their services or car.

01-11-2020

Great customer service

The lady that helped me was amazingly friendly. Pleasure to deal with. Ill be using this rental company from now on

13-10-2020

Perfect

04-08-2020

Good experience

It was our first rental with Rentalcargroup u0026 our experience was good. The rental paper work was efficiently handled u0026 car was ready to immediate departure. Overall experience was good. Would consider renting again in future.

03-08-2020

Difficult to communicate

I had bad experience the 1st day i supposed to pickup the car at airport. Somehow my booking is not recognise by the agent and i have to wait quite a while before the matter get sorted out. Same thing as well when i reached to the car collection time. Its a bit of embarrassment as it look like i didnt book and pay for the car. I printed the voucher and presented to them but somehow they couldnt find it their system.

02-08-2020

Good car rental experience

Good service, good price,god car

03-07-2020

Comprehensive price listing, easy to understand

Ürgüp Car Rental

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